Tweedlecoate Press

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Privacy Policy

This privacy policy will explain how we use the personal data collected from you when you use this website.

What data do we collect?

We collect the following data:
  • Personal identification information (Name, email address, phone number, etc.)
  • Consents and personal details to enable us to do the best job of the services provided.
  • Tracking information to help us to improve our marketing, materials and processes.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Complete forms either in the public or private areas of the website.

How will we use your data?

We collect your data so that we can:
  • Process your order and manage your account.
  • Provide the most suitable and personalised service content to you.
  • Email you with special offers on other products and services we think you might like.
  • Send data to third parties for such purposes as identity verification, appointment booking and payment processing (see the Cookies Policy for more detail).
  • Maintain records of current and past activities. These may be required in legal situations in order to protect both you and us.

How do we store your data?

We securely store your data on the servers of my internet hosting company (currently ChemiCloud). Data is transmitted using securely encrypted connections between your browser and their secure hosting servers. Copies of some data will also be held on my local secure computer systems protected by regularly changed passwords.

 
We will keep your stored data for the period we are legally required to do so. There are several legal systems which require different periods of storage. The shortest period is three years and the longest is twelve years. Once the time period has expired, we will delete your data by removing your entries from the database. Hard copies of data will be destroyed immediately after their intended use period has ended.
 

Marketing

 

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

 
You have the right at any time to stop us from contacting you for marketing purposes.
 
If you no longer wish to be contacted for marketing purposes, please contact us.
 

What are your data protection rights?

 

We keep this privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 1st June 2024.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access
    You have the right to request we supply copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification
    You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
  • The right to erasure
    You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing
    You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing
    You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability
    You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Requests
    If you make a request, we have one month to respond to you.
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How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via our usual contact details.